A CLEAR NEXT STEP
Tell us where the car is.
The easier it is for us to reach, the smoother the pickup. Tell us the suburb, where it's parked and whether it runs, and we'll plan the rest.
MELBOURNE · CAR REMOVAL
What we need to plan a pickup.
A few details let us bring the right equipment and get it right the first time.
Please tell us
- Whether it starts
- Whether the wheels roll and the steering moves
- Whether you have the keys
- The street or suburb, and where on the property it is
- How we reach it: gates, steep or narrow driveways, low roofs, shared car parks
- What's parked around it
- The day or time that suits you
Photos of the car and the access make it easier. If you don't know an answer, say so.
Tell us about your car02 · WHAT WE REMOVE
Cars, 4WDs, utes and vans.
We collect old, unwanted, damaged and scrap cars, and we buy them when we collect. That includes sedans, hatchbacks, wagons, SUVs, 4WDs, utes and vans.
The car needs to be yours to sell, or you need to be able to sell it for the owner. We can't remove a car without that, because we buy the car as part of the pickup.
03 · CONDITION
It doesn't need to start.
A car that won't start, has a flat battery, flat tyres or locked wheels can still be collected. We just need to know, because it changes how we load it.
If the car has been in an accident, send photos and tell us about any damage to the wheels, steering or suspension. If it's missing a few parts, tell us what's missing. A bare shell with the engine and major components removed is outside what we buy.
04 · REMOVAL AND YOUR OFFER
Removal is free. The car is what we pay for.
You don't pay for the towing or the pickup. Free removal is included when we buy your car, so you're selling a car, not buying a service.
Your offer depends on the car's make, model, year, kilometres, condition and completeness, and for cars at the end of their life, on the value of the parts and metal. The quote is free, and you're welcome to say no.
05 · COLLECTION
Where we collect from.
Every place is a little different. These are the ones we plan for most often.
- Homes: driveways, garages, carports and rear yards. Tell us if the car is behind the house or down a long drive.
- Apartments and shared car parks: give us the building address, where the car is and how entry works. Some buildings have height limits or need notice, so check with your building manager before we book.
- Workplaces and workshops: tell us the access hours and who will be there. Arrange any release with a mechanic or storage yard before we book. Repair or storage charges owed to another business are separate.
- Streets: tell us the street and any parking restrictions at the spot.
06 · LOCAL SERVICE
Car removal across Melbourne.
We collect cars across Melbourne. Add your pickup suburb to the quote form and we'll confirm we can get to you.
07 · COLLECTION DAY
What happens when we arrive.
- We arrive at the time we agreed.
- We check the car and your photo ID, and confirm you own the car or can sell it for the owner.
- We finish the paperwork.
- We pay you by bank transfer once the sale is completed.
- We load the car and take it away.
Please have the keys ready, and empty the glovebox, boot and console. Take out your toll tag too. Someone needs to be there with photo ID and proof that the car can be sold.
08 · TIMING
How soon can we collect?
Same-day pickup is possible when our schedule and the car's location allow it, and calling first thing in the day improves your chances. If you're working to a date, such as clearing a garage or a car park space, tell us when you ask for your quote and we'll let you know what we can do. A planned pickup on a later day is fine too.
09 · PAYMENT
Paid by bank transfer.
You're paid by bank transfer once the sale is completed. Have your bank details ready. If the car has finance owing, it has to be cleared before we can buy it, and your lender can give you the payout figure.
10 · FAQS
Questions about car removal.
Q1. Is car removal really free?
Free removal is included when we buy your car. You don't pay for the tow or the pickup. If your situation is unusual, such as a car in a basement or a locked yard, we'll tell you when we plan the collection.
Q2. Can you remove a car that won't start?
Yes. Tell us whether the wheels roll and the steering moves, whether you have the keys, and how we reach it.
Q3. Do you remove cars from apartment car parks?
Yes, if we can get in. Give us the clearance height, how entry works and any building notice requirements.
Q4. What if the car is blocked in?
Tell us when you book. If we can reach it we'll collect it, and it helps if other vehicles can be moved before we arrive. If access looks difficult we'll talk through the options.
Q5. Do I need to be there?
Someone needs to be there with photo ID and proof that the car can be sold. If it isn't the owner, tell us who will attend.
Q6. Can you take a car from a mechanic or storage yard?
Yes, if we can arrange access. Any repair or storage charges owed to the business need to be settled with them before the car is released.
Q7. Do you remove abandoned cars?
We can only buy and remove a car that belongs to you, or that you're authorised to sell. If a car has been left on your property and you're unsure of the owner, contact the council or the relevant authority first.
Q8. Do I get paid for the car?
Yes. We buy the car when we collect it, and pay by bank transfer once the sale is completed.
Q9. How soon can you collect?
We can collect the same day when our schedule and the car's location allow. Calling first thing gives you the best chance.
Q10. What if I've lost the keys?
Mention it when you ask for the quote. Without keys we have to plan access, steering and loading differently, so let us know. You'll still need to show you own the car.
MORE FROM US
Other ways we can help.
HOW IT WORKS
From first details to a pickup plan.
01
Tell us where it is
The suburb, where the car is parked and whether it runs.
02
Get your offer
We price the car and plan the pickup. You can say no.
03
Collection and payment
We collect, check your photo ID, finish the paperwork and pay by bank transfer.
MELBOURNE, VICTORIA
Ready to book a pickup?
Send us the details and we'll come back with an offer. Free removal is included when we buy your car.
Get a quote